You open the PS4 and get ready to play the game, but when you click on it a message appears saying – “Cannot be used to purchase PS4 content from the PlayStation Store. ” You also notice that there is a lock icon on the content. Now, you can try clicking on it. But you know, nothing happens.
It will disappoint anyone. However, if you have purchased a game, you will not buy it a second time. But know that even if you try to buy it a second time, the system will not allow you.
It will not show you the price of the game or tell you if it is free or not. So you will be left in the dark. But you don’t have to worry about that. I’ll tell you what you can do to play the game you buy.
Why Does The Error Message Show Up and how to solve
The PS4 is a great system, but it’s not perfect. So you may get error messages which are not as meaningful as the message above. Be aware that this type of error message appears for a variety of reasons. But usually, this happens because your console may try to load different game versions from your game.
How do you fix this error message and play the game?
- First, you need to make sure the game sharing mode is on. This will allow your PS4 to share games.
- Next, you need to update the console to run the latest version. You will find these updates in your virtual store. So check it out from time to time. Be aware that this process will also work for PS5.
What if it doesn’t work?
In general, there is no one-size-fits-all solution to this error message, as you may receive a ping error for a variety of reasons. So here I will tell you some more reasons why you can still get the message and how you can fix it.
Activate your PS4 Main account
If you use a PS4 account to play the game, and this is different from the account you used when you purchased the game, you may run into problems. So the solution is to go to the main PS4 account that you used to buy the game. You can do this by going to the Settings option, selecting the Management account, and selecting the option to activate the PS4 as a primary.
Check your PS + subscription/ Membership
Many players had previously reported that expiring PS + subscriptions prevented them from accessing the games they had purchased. So be sure to check and renew your subscription.
Refresh and restore your licenses
If your game license is inactive, you may receive error messages as listed here. So you should update and restore the game before you try to reopen it.
If you find that none of the above solutions work, contact Sony. They will be able to confirm your purchase and then guide you through the right steps so you can play your game again. Cannot be used to purchase PS4 content from the PlayStation Store.
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